Good News Stories FROM JSA Provider: JOBFIND Cairns:

Irene Taylor stream 3 came to JOBFIND Cairns in Sep 2010 looking for a job/training opportunity. At the time, Irene 19 years of age was living with relatives out in Edmonton as she decided to change the bush for the city life in Cairns.

From the start Irene demonstrated her enthusiasm and commitment to change her employment and life prospect. Irene commenced immediately to study the Cert II in Hospitality with Jigsaw Training Academy to meet her WEP requirement.   Picture to be inserted here.

As Irene successfully completed her training and was after further training opportunities to upskill in order to pursue a career in the Hospitality Industry, I advised her to apply for the Indigenous Employment Program with Tropical Tourism North Queensland.

Irene successfully completed the training on the 18^th Feb 2011 and was offered an apprenticeship with Novotel Cairns Oasis Resort… We at JOBFIND have only received positive feedback of her performance and charismatic personality.

Irene, a young independent Indigenous lady, deserves to be acknowledged for her effort and achievements.

Well done!

Marcela Fischer

Clare Davey | Centre Manager, Cairns | Job find Centres Australia | 152 Grafton Street, CAIRNS, QLD 4870

P: (07) 4081 6800| F: (07) 4081 6899 | M: 0404 837 955

www.jobfindcentre.com.au

Story – BigCat Green Island Reservations Supervisor

Regarding Sala’ progress, she is progressing extremely well.

She has impressed me with her knowledge of computer skills and has taken on board the basics our reservations system very well, she is actually receiving more training in this department as we speak which will lead her onto more complex enquiries. She has been given various tasks with regards to respax our reservations system and can say she is taking her time and been most thorough in the tasks that have been given and certainly exceeded my own expectations in this area.  Picture to be inserted here.

Sala has also been given general tasks from our day to day operations in res and has taken complete ownership of these tasks and I can see the enthusiasm in her with regards in wanting to complete these certain tasks.

Sala has started to gel more with the reservations team and can see she enjoys being part of the wonderful reservations team we have here at Bigcat. She has opened up a lot more and can see she is growing in confidence and importantly isn’t scared of asking questions to the team rather than assuming and making mistakes. The team here has taken her under their wings as well as Andrew and me and I get a general feel we are all fond of Sala.

Andrew and myself will be spending more time with her with regards to becoming more approachable at the counter and communicating more with passengers here face to face as she still seems a little shy in this department, she needs to work on her descriptive language also. I had a brief run through with her when she started just regarding body language, telephone etiquette and basic sales techniques. I am very confident she will improve in this area as she gains more confidence. All in all, Sala is doing very well Lesley and I can only praise her efforts over the last couple of weeks.

TOURISM TROPICAL NORTH QUEENSLAND (TTNQ) INDIGENOUS EMPLOYMENT PROGRAM

TTNQ have an exciting program to increase the numbers of indigenous people working within the tourism and hospitality industry.

The program will run in a number of stages with 31 participants taking part.

Each group will consist of 10 participants (first group only will have 11)

Stage One will include a robust recruitment phase with 20 participants commencing and the group reduced to 10 (11 first group) that will be enrolled in the program.

PTTF will liaise with JSA’s and ensure the most appropriate participants are involved – those with an interest in the Tourism and Hospitality sector.  Once the group is selected the JSA’s will be informed as well as The Learning Workshop who will provide LL&N assessments and support.  Over the ensuing weeks the group will do a Certificate II in Tourism, work ready training, work experience and a variety of activities designed to lead them on a pathway to a career in the industry.

Training will be Mon – Fri / 9am – 3pm except for industry tour days where participants will be required to attend outside these hours.

Lunch and morning tea will be provided each training day.

Transport will be arranged / provided where necessary for work experience

PROGRAM INCLUDES:

• ‘Back of House’ Industry Tours to highlight the many different employment opportunities that exist
• Guest Speakers
• Healthy eating and food hygiene
• Communication and conflict resolution
• Establishing & maintaining a healthy work / life balance
• Understanding the cross-cultural issues that may be encountered in the workplace
• Understanding the differences between the “Casual”, “Permanent” & “Part-time” employment, State & Federal Awards and the basics of an agreement.
• Understanding workplace health & safety
• Work experience in the industry prior to work placement (insurance provided)
• Work placement for six months with ongoing training
• Full mentor support for participants throughout program including work placement

• Certificate II in Tourism
  • SITXCOM001A – Work with Colleagues & Customers
  • SITXCOM002A – Work in a Socially Diverse Environment
  • SITXOHS001A – Follow Health, Safety & Security Procedures
  • SITXOHS002A – Follow Workplace Hygiene Procedures
  • SITXENV001A – Participate in Environmentally Sustainable Work Practices
  • SITHACS006A – Clean Premises & Equipment
  • SIRXSLS001A – Sell Products & Services
  • SITXCCS001A – Provide Visitor Information
  • SITTIND001A – Develop & Update Tourism Knowledge
  • SITHFAB009A – Provide Responsible Service of Alcohol

This stage of the program will take place over 5 weeks and by coordinated by Pathways to the Future (PTTF)

Stage two of the program will include all of the participants doing a traineeship (Cert III in Tourism).  Participants will be employed by TTNQ and hosted by various employers.  Employers will be selected by TTNQ.  All employers involved in the program either as a host employer or an employer that provide work experience will be provided with Cultural Awareness training and support from the Mentor in the work place as well as support for any HR issues from PTTF.   Employers are expected to employ their participants at the completion of the program – a period of 7 months all up.

This program has a Project coordinator that will ensure the smooth running of the project, a mentor that will provide support for the participants for the complete duration of the program and a number of other key stakeholders to ensure highest level of success.   A steering committee has been put together to ensure the smooth running of the program and to assist all parties to meet their obligations.  Other key stakeholders are DEEWR (Dept of Education, Employment & Workplace Relations), DEEDI (Dept of Employment, Economic Development and Innovation), PTTF, All job service Agencies, Career Training Centre, CTIA (Career Training Institute of Australia), AEC (Australian Employment Covenant) and the Learning Workshop .

The program is due to commence on the 10^th January 2011 and will take place at the office of Tourism Tropical North Queensland located at 51 The  Esplanade, Cairns

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For further information please contact Bronwen Gratton 0448 011 566 or Susan Hardy 0413 385 793.